Clare Finin

Review of Nepal Face to Face AB

This was by far one of the worst five star hotel...

This was by far one of the worst five star hotel experiences I ever had. Every single (and I mean EVERY) aspect of our stay was problematic, frustrating, and upsetting. Our experience was SO bad it almost seemed funny for a while, but when you are paying hundreds of a night for your destination wedding, it is not funny...

I booked a weeklong stay at Yak and Yeti for my wedding for myself, my now husband, and our friends who were traveling for the event. When booking the rooms I put all the details in our reservation (a requests for a wedding dinner, a wedding cake with the dinner, when I was arriving at the hotel from another destination in Nepal, when our friends were flying in and should be picked up, that we requested smoking rooms, etc). I also emailed the information again to Yak and Yeti three days before our arrival to make sure that everything was all set. Despite all my attempts to make sure everything was set, the problems begun as soon as my now husband and I arrived.

I ve listed out the myriad of problems below in chronological order:

1) When my (now) husband and I arrived, the check in person seemed to have lost all records of the rooms I had booked for our friends (who were arriving later that evening). They seemed to be struggling to decide where to put their room. They had none of our friend s flight information even though I had sent it to the hotel twice. They seemed unsure of who was picking our friends. They assured us they would sort everything out, and sent us up to our room.

2) When we went up to our room we asked the bellhop if our room was smoking (it obviously wasn t, and we had requested a smoking room). He said it wasn t, and that he would run downstairs and get us a key to another room. When he returned, we grabbed all our stuff and followed him to another room, which was obviously non-smoking. We asked him again is this a smoking room? . He again told us to wait while he ran downstairs to find us a new room. The cycle kept going: we kept dragging our luggage all over the hotel to arrive at rooms that were obviously not smoking . By the fifth relocation we finally got it right. Already nervous about the confusion, we ran downstairs to the front desk to check and see if our guest s rooms were found, and understood to be smoking rooms as well.

3) When we arrived back to our room, we found our wedding cake Sitting there On the desk It was Monday Our wedding was scheduled for Friday I started laughing because it was just so effed up. Who delivers a wedding cake five days early? Why would it be delivered to our room? Why wouldn t it be served with dinner? How did this even happen? (They all seemed very confused why it was an issue that our wedding cake arrived five days early when I did talk to them)

4) When we woke up the next morning, we found A TOENAIL IN OUR BED. It was clearly from the big toe. One perfectly cut yellow toenail. I don t know if the bed was just dirty and unchanged, or it had somehow made it through the wash and dry cycle clinging to our sheets. But it was disgusting and gave me serious heebie-jeebies.

Google Reviews has a character limit for reviews, so issues 5-9 are not listed here, but my full review can be found on TripAdvisor.

We tried bringing up our experiences to a few managers because we were getting increasingly frustrated as problems kept accumulating. While each manager seemed sympathetic, it also seemed clear that there were no steps they were going to take to try and make sure that our experience moving forward would be smoother.

Frustrated, I paid the bill for everyone, took my guests, left 3 days early, and went to another hotel that was 100% better in every single aspect. Yak and Yeti made me feel unimportant, unappreciated, unwelcome, and not well cared for. Especially since we were staying there for our wedding it was a disheartening experience.

I would strongly recommend against anyone ever staying here.