Bao N Review of Wyndham Va Beach Oceanfront
The good: The price was reasonable and it was conv...
The good: The price was reasonable and it was conveniently located on the beach. Our room was beach side with a balcony - nice view. We interacted with the staff multiple times and they were friendly enough. We went after Labor day so parking was not a problem. The lobby was clean. The adjacent restaurant was spacious, clean, and served really good food! Many other choices for good food in the area.
The bad: The hotel is generally not well-kept! In our opinion, our floor was down right filthy (aside from the lobby). Granted, we were on a floor that allowed pets. The carpets were disgusting from the elevators to the rooms. The odor was not great. They should replace all the carpeting with laminate flooring in my opinion. Our room was ready before the 4pm check-in time but did not have enough towel sets for our family. We requested 3 full sets and bath mat 3 times, once in person and twice by phone. 5 hours later nothing. My wife went down to the front desk and ask them to have someone bring the towels directly there. When we needed more towels after that, we got them within an hour. I think I overheard that there was a problem with the dryers.
Recommendation: I do not recommend this hotel because its dirtiness made me very uncomfortable. I wish they would be more proactive and take better care in keeping the place clean. The little details are very important. I realize it's a difficult task since travelers can also be dirty slobs and not respect the property. But the lack of cleanliness was the big deal breaker for me. The hotel is already in a great location. It would do wonders for customer satisfaction to not make any excuses and really clean the place up.
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