Jennifer Suh

Review of Extended Stay Hotels

Extended Stay America is the worst hotel I've ever...

Extended Stay America is the worst hotel I've ever stayed. Poor breakfast. Funny mattress. Bugs crawling all around (kitchen, floor, bathroom, desk & bed). No housekeeping service for a wk and every night as needed. Even though the receptionist guaranteed the room to be cleaned everyday, the room hadn't been cleaned, and Mr. Brian, who was in charge at the last night I stayed, was very rude, passive, and didn't know how to service - When I got back from outside at 8pm, I saw the room hadn't been cleaned, and the hotel (Mr. Brian) kept saying, "We don't have housekeeping at night. There's nothing I can do!" for cleaning service and their policy. So, I strongly recommend people not to stay in Extended Stay America in fort Lauderdale in order not to get a hard time from the damn policy and the employees, having no conception of customer service.