I suggest that if you are still in business after ...

I suggest that if you are still in business after more than three centuries, you are probably doing something right.

Ordered and received three separate hampers this year from the world's oldest corner shop. Unfortunately, the third arrived incomplete and without the gift message card in the envelope.

Mistakes happen - we are all only human. I contacted customer services and spoke to Hannah who managed to resolve the whole matter in minutes. Polite, courteous, very efficient and managed, somehow, amazingly, through the deluge of Christmas post and parcel deliveries to have matter resolved within 24 hours - even more impressive considering that a good many of those hours were a Sunday!

Highly recommend as ever and may I suggest a Christmas bonus for the very helpful Hannah at Fortnum & Mason customer services.