Marie Yue

Review of Murray Motor Imports (Denver B...

I'd give the sales person I dealt with when purcha...

I'd give the sales person I dealt with when purchasing my new BMW from Murray Motors 5-stars! He was really great; honest, not pushy, and very easy to work with. However the service department has continually been an issue for. I get the run around every time I try to call and get advice or help on something. Honestly I speak to a receptionist who then repeatedly transfers me to service people so I can ask a question, but no one EVER answers. I finally just hang up. My husband felt like he was a burden when he brought the vehicle in for a fluid refill, they didn't tell him the vehicle was done, just parked it outside and left the keys in the ignition. He finally went to confirm it was done and was NOT happy with the service he received while at Murray Motors. The last time I brought my car into the service department for an oil change, I made an appointment to get a loaner and had to wait for an hour before finally getting a tiny little junky Enterprise rental car. I understand that is not necessarily Murray Motors fault, however they should have some kind of deal to only provide certain cars to Murray customers. I drive a full size SUV so to be put into a micro-mini tin can sedan is a problem for me. Not to mention, I had to take a van ride to Enterprise instead of them bringing the car to the dealership. I am giving 3 stars on this review because the service supervisor was very accommodating after I explained the problem I had with the rental car and that it took from arrival to getting into a loaner, no joke: 1.75 hours. When you purchase a "luxury" car, you expect certain things out of the dealer and service department. Murray Motors is just not consistent in providing excellent service.