My service advisor Ramon was very friendly and nic...

My service advisor Ramon was very friendly and nice and really tries to provide good service
However the problem for which I brought in the car was never fully explained (The charging door for my Volt periodically will not open. I have had the car in for this issue numerous times.)
The other issue is that after my car was in for repair, it now smells like cigarettes
I never have smoked and have never had a smoker in my car previously
I do not know why it has that smell

Finally, when I initially brought the car in for drop off, there were so many cars waiting to be received that we had to wait in the busy street before being able to be accommodated

Your service department is poorly organized