Mike Van wyk

Review of Iclix

I began my service with Iclix on the 18th of Janua...

I began my service with Iclix on the 18th of January 2020 and have been a customer for less than a month. How my internet works is that I purchase a voucher for a specified amount of Wi-Fi data (5 GB, 10 GB, or uncapped) at speeds stated to me by the security office of my building. I purchased an uncapped voucher at speeds of 2mb/s download and 2mb/s upload for R300. After the first 3 days of using the Wi-Fi I was receiving speeds of between 0.3 and 0.5 mb/s download. I, as well as my girlfriend, emailed their technical team. Both of these representatives were very short in their responses and of the 15 emails to Ethan I eventually had to list my questions in a number format to get answers. They both then proceeded to tell me that my voucher that I had purchased was for a 2mb/s download and upload as I was told by our security office.
After emailing back and forth for almost a week and spending numerous hours on the phone with their technical team they eventually opened up my hotspot for use while they attempted to fix it (during which time I received speeds of over 10 - 20mb/s) and logged a call out. The call out team came to my flat at hours which I had stated I was unavailable and simply stated to my roommate that the line speed cannot go faster than 0.5mb/s due to the cables capacity however, as stated above, that is not true.
I am a university student using this Wi-Fi for my studies and the speeds above are making it impossible to access my needed websites or downloading my notes. I phoned them again today (13 February) and was met with a very short answering technician again who simply and rather rudely stated he does not know why the other technicians told me that my speeds were 2mb/s because to him the speeds are normal. Of the month of using their service I have only had usable Wi-Fi for 10 days. During my various phone calls and emails I received any "we will call you back" or "a technician will come to you" responses with very little actual service delivery.
I was promised plenty of times for them to resolve the issue, at one point one of their Technicians stated they would replace my voucher as it was broken and the speeds were incorrect. None of their promises were ever and I for-filled am still struggling with their, service delivery, customer service and technical support.
Iclix has severely disappointed me in the services and I would not recommend them as a internet service provider.