Steve Redifer

Review of The Farley Center at Williamsb...

Horrific experience - don't be fooled by the venee...

Horrific experience - don't be fooled by the veneer on this place. The CEO (Don McLaughlin) is rude and obnoxious and has created a toxic climate in which he essentially holds patients who have few other options hostage to his abuse. I personally had him tell me "if you don't like it, leave". The staff is poorly educated, coming from some of the bottom institutions in the US. The nursing staff is rude and short, and possess minimal communication skills. It is located across the street from a brew pub, and there is a known drug hang out behind, yet patients are given the ability to go out with a "partner". Visiting hours are limited to Sundays, and they arbitrarily change them for holidays (eg Christmas) with little thought or reason. Also, don't believe everything on their web site - much of what you read there only applies to the "professional program" - it is at best, misleading at worst, fabricated. There is no personalized program at all - it is mindless application of a standardized program in one size fits all fashion - despite coming from another hospital, the Farley Center refused to even speak to the previous care team or even read their care plan. Patient records and conditions are talked about openly, and patients are derided in public - in one group setting, the CEO told the staff to "get a patient out of here" then went on to talk about him after he left. There is simply no adherence to a medical code of ethics - this is a factory, plain and simple. I have ample experience with other facilities, and this one is at the bottom - pretty on the outside, rotten on the inside. AVOID IT IF AT ALL POSSIBLE.