If the ticket purchased wanted to be reserved onli...

If the ticket purchased wanted to be reserved online, the system does not work. I call them on id wait 9 minutes is not answered. If I go there, the ticket does not count due to the Christmas holidays. Is not on the ticket was not communicated on holiday auctions and there is no data from their so-called Christmas holiday that was only mentioned in small letters when booking. For most people, Christmas holidays are 2 evenings unless you happen to have children. Woman at desk did not want to help no manager available to talk to. Hour traveled for nothing, not even a discount. They invent new rules such as 6 50 extra pay for new bathing suit days and now do not pick up this and also telephone etc. Rules are more important to them than people just like companies like Ryan air. facilities great service completely poor not the first time I have experienced something like that with them. The last time was a fucking sauna