Franco pool manager area 04/26/17

Franco pool manager area 04/26/17
4:50pm

I live at Bay Harbor island, since my friend came from Coral Springs to visit me, I said to her, let's go to this beautiful hotel, buy some drinks and food, let's have fun! I went there ready for the beach so when the valet parking asked where are you going? I told him, and he said ok, validate your ticket at the pool restaurant before you leave, I came before to this hotel that's why I wanted my friend to come as well... I did work at the Hilton Hotel group, I know they are different rules for guest and visitors, since the pool was empty and dark I went to the beach area, the beach attendant told me this area is only for guest, another attendant told me you can stay, you will consume, is ok , the waiter will come soon, but the waiter never came... been there for 30-45min with towels and beach seat so ready to be spoiled, but since nobody came I went to look for server, so aggressive he told me what are you doing here? You can't stay, you have to leave, so I said let me talk with a manager, I don't like your attitude just give me some respect and the correct info!!!! I came in my car not jumping by the waves.... "what a big mistake" even worst attitude .... Manager came to me, aggressive and loud voice telling me I don't care how did you came you have to leave now !!! and I will validate your ticket... this "FRANCO POOL MANAGER " screaming at me like a I'm trying to still something all I have is my valet ticket trying to ask for respect but he didn't care and I have to say: you will wait Sr, I'm going to pick up my staff and get dressed this is not the way to treat someone that is trying to spend money at your business, bad information and 3 different employees saying wherever to me, walking away with my friend, no screaming, no show, but he called security to kick us out .... who he thinks he is??? How arrogant ... it wasn't necessary,But he wanted to be abusive, breathing fast, talking loud, offensive ....Security PHILIPE PETITJEUNE SAW HOW THIS FRANCO WAS SO AGGRESSIVE FOR NO ENOUGH REASON , AFTER SAYING I WILL VALIDATE YOUR TICKET , WHEN I ASKED HE SAID YOU KNOW WHAT? You didn't consume anything so I wouldn't do it , OF COURSE NO BODY LET ME SPEND MY MONEY , AND THAT EMBARRASSING MOMENT WITH MY FRIEND IS NOT WORTH IT , at the end the security offered apologizes, discount for the valet ticket but of course my IDEA FROM THE BEGGING WAS GETTING THERE TO FEEL SPOIL AND PAY FOR MY SERVICES! The happiest moment was leaving that place!!!
Take care when you hire a manager teach them how to manage emotions and control circumstances before humiliating people and screaming at two cute ladies trying to have fun. didn't have any water but I did pay my $15 valet... and hope people looking at reviews notice if this Franco is around !!!! The st. Regis Bal Harbour is beautiful but please JOSE LUIS BARBOSA GIVE TRAINING TO YOUR MANAGERS SO THEY CAN LEARN HOW TO RESPECT, YOU ARE ON AN HOSPITALITY BUSINESS AND TRYING TO STAY 5 starts.