I booked this location, for the third time, for my...

I booked this location, for the third time, for my wife s birthday. As the date of arrival approached, a large storm was forecasted and we canceled the reservation. This is less than 48 hours after our confirmation of reservation. The website quickly responded that our reservation was not refundable and our $5000+ dollars were gone. We used every avenue available to look for an extension of our reservation. Since we own a Ritz Carlton Residence in Sarasota, owned by Marriot and also owners of the St. Regis, we were finally able to get an extension. The extension was for the same week we had booked the previous year. Enter Covid-19. We called the hotel and requested an extension as they have our $5000 and the service is very limited at the hotel, as shown in recent reviews. They have denied our extension, will keep our $5000, and lose our business going forward. This is such a shame for what once was a great brand and solid location. We spend at least 15 weeks a year at hotels and resorts under your brand and will no longer support this company.