Received a phone call & a voicemail about cancella...

Received a phone call & a voicemail about cancellation of my Child activity today be cuz they re use the place for gym. Call back and this lady name Joyce had a nasty bad customer service on the phone. First of all when you calling people for cancellation you might wanted to tell them too how you handle that.. either give us credit or make up for your canceling something that is already paid full for. Not came up with oh we are not sure or we don t know none of that is answer will help. So before the boss tell you what to do find the solutions too. If you wanted the money we wanted the class to be happen too. Not just calling people when the money is paid to cancel be cause the place need to use for other activities, is really not my problem. And with that customer service front desk attitude make it the worse of the situation. So not professional at all. Maybe the Y need to hire people that appreciate parents or customers better. You guys need us otherwise you won t have a job cuz the company don t have customers to pay you. Simple as that. This is why and how make people pissed off. Bad customer service!