John L

Review of Delta Dental of Illinois

I work at a dentist office. Today I spoke with Kel...

I work at a dentist office. Today I spoke with Kelly about a patient. She was a very poor listener. They will only fax or give you dental bennifits information through a computer. I told her our internet was down multiple times and I don't have a fax machine. She refused to help. I informed the patient she kept saying I could look it up online. She spent more time telling me why she couldn't help me than she would have giving me the two tid bits of information I needed. I'd look elsewhere if you want a insurance plan that will explain how your plan works to your providers.