Xinyi Choy

Review of Amara Sanctuary Sentosa

It was pouring when we arrived at the hotel. Looki...

It was pouring when we arrived at the hotel. Looking forward to drying ourselves and washing up upon checking in, we were told that the room wasn't ready (check in time was stated 3pm, we arrived at 3.30pm). We were told to wait or go explore. It was still raining. Where can we go? Front desk mentioned that once the room was ready, she would give us a call.
We headed to the hotel's restaurant to grab something to eat while waiting. As I was having my meal, I felt water droplets dripping on me. And then onto my plate! It was from the air-conditioning vents. I mentioned this to the female staff and she replied me, "Oh, ya, it's the condensation." "Oh, okay okay" was her reply when I told her it dripped onto my plate and that they shouldn't put customers there if they knew the vents were dripping.
We did not receive any calls to inform us that our room was ready until we called them. I dont know what happened to calling us when the room is ready. Upon entering our room, we found out that they had not brought our bag (which was deposited at the lobby) up and once again had to call and ask about it. The staff on the line told us we had to go collect it ourselves. When asked why couldn't we just tell her the number on the slip, she said she had to check. Shouldn't the staff who checked us in not tagged it to our room? 30 minutes after the call, someone finally brought the bag up.
In the evening, we called for some ice and a bottle opener. To our surprise, this 5-star hotel required us to go down to get them ourselves. Short handed or staff that couldn't be bothered, we really can't tell anymore at this point.

It was our anniversary but we encountered the worst service and experience we ever had. We will definitely not consider another stay at Amara.