Told to wait 45min well over an hour got to talk t...

Told to wait 45min well over an hour got to talk to them. Explaind that the plan I had brought from them and had the receipts for was not the plan that was on my account. "Nothing to do" with them just go online to sort it out. I brought it from them and they set it up. No help with the issue. Jess was disinterested and completely unhelpful.