AGibby211

Review of Tansky Sawmill Toyota

Purchased a 2018 Tacoma TRD Pro from Tansky. Good ...

Purchased a 2018 Tacoma TRD Pro from Tansky. Good experience with the purchase.

Had a recall on a part. They wanted my truck for a day so I asked for a loaner. They said we re booked out 3 weeks. I said OK and scheduled the loaner.

I showed up for my appointment but they couldn t find any record in the system. Luckily the guy who I dealt with remembered me and said they d do the work.

The loaner car they gave me was a Toyota Carolla. I was not happy as I had specifically requested a truck. If I wanted to drive a car I would have bought one. Ok... It happens.

Get home and 2 hours later they call and say the part needed for the repair is on back order and to bring the rental back.

Take the rental back and get my truck back. They say they ll call in 3 weeks when the part comes in. 2 months later I go in for regular Toyota service and ask about the part. Was told it s been sitting on a shelf with your name on it. Nobody called you?

Nope. Nobody called. Now had to schedule ANOTHER appointment in a week and give up 2 more hours of my time to get this fixed.

Also, at this last service the tech went over everything. He said everything was great, the only fluid we added was windshield washer fluid. Guess what? They didn t add any. I was out. Went to use it on the way home to clear the lines from the wash and was out.

They could do much better...