Me and my wife haven t bought a brand new vehicle ...

Me and my wife haven t bought a brand new vehicle since 2004. We don t like going to dealerships as some sales people can be very aggressive in trying to make a sale. The negotiating part was always a nightmare for us as well. Then having to finalize the deal and go through financial always felt a burden and felt like had to be rushed and sign for this and initial that....... This was not the case when we went to the Rosville Toyota dealership, our sales associate, Qassim Mohammed greeted us with a friendly smile, he was very courteous and professional. He went out of his way to help us find what we were looking for. Qassim was very patient with us as me and my wife can get very undesisive at times. When we found what we were looking for he went into thorough detail about the options on the Tacoma we were looking at. When test driving the truck he explained what each function did and enjoyed his company as well. We finally got back to the dealership, we were welcomed by your sales manager Razwan, he greeted us with a smile and sat us down for what options of payment were available for us. I felt like that he was being honest and upfront and made me comfortable talking with Razwan and came up with the best solution for our needs. Rejent Bhandari in financial was awesome, he explained everything step by step and was very patient with our questions and took his time each step of the way. He made us felt appreciated and didn t feel like we were hurried through the process. And last but not least, Viktoriya A., she was very professional and thorough in going through in depth of ALL the options on the Tacoma. Customer service was above and beyond and was the best experience we ve had in buying a vehicle. Would we do it again, yes, especially at the Roseville Toyota dealership. Thank you
The Castillo s