The price was right at the time. I put in a cance...

The price was right at the time. I put in a cancellation request in December. The company refused to acknowledge my initial request to cancel services. I was charged for 4 more months. I complained and put in another request to cancel. AGAIN, I was charged. It wasn't until I CC'd the CEO of the company that I was reimbursed. At that, I wasnt even reimbursed both amounts. They only gave me one reimbursement (which is for four months) because my initial request was on a webform and there was no trail (even though I took a screen shot of my computer because I had a feeling this would happen). I guess they didn't trust me.

They also must have guessed my new credit card expiry date because payments continued after I got my new card (which was, ironically, after I cancelled the first time).

They also require that you rip their equipment out of your house (leaving holes to repair), and send their equipment back (you pay shipping). I'm just glad that I saw the install guy put everything in and that I can repair my own walls. They hide the siren pretty well.

Long story short, although you can cancel anytime, they have their ways to lock you in. I'm just glad that I can afford the repairs, the shipping and the four months I was wrongly charged for during these hard times (pandemic).

Edit: and they are withholding the money they owe me until I ship them their equipment.