I would give a 0 if that option is available.

I would give a 0 if that option is available.

Worst experience started from check in

Check in- entered the line at 8 30 PM came out of the line at 9 20 PM. There are only 2 people to help the guests at the registration.

After reaching the registration after a loong wait, there is no greeting at all, the registration staff were rude. I asked for a non smoking room and she said, as you booked your hotel from a third party at a lower price we cannot give you a non smoking room.

If booking the hotel from third party makes my options less, then why have you listed your hotel on third party websites??

The option provided to me was to upgrade to a pent house paying 2.5X times of my room rate, which I denied

I entered the non smoking room and it is full of cigar smell as expected, which was unbearable.

I called up the roomservice and told them the situation and the attendant was rude again. She was laughing at what happened. I asked if they can help me with a roomspray or something and she said OK and hung up on me even before I can finish

Then came the roomservice help at 11 45 PM and she is like

I don't know how tlmuch this can help and was laughing at our situation again

So rude staff