Polina B

Review of Wyckoff Heights Medical Center

I had the worst experience of my life at their eme...

I had the worst experience of my life at their emergency room. I got there at 3 am with a severe abdominal pain. After some wait I was given a so-called "room" - which was basically a bed in the corner with a curtain on either side with zero privacy. There was no room in between the curtains and the bed. They had pretty much 10 percent of the entire floor provided for patients' beds! I could see everybody walking by and everybody could see me. I had to change into a hospital gown divided from some homeless men with nothing by a covered with something looking like blood curtain. Absolutely disgusting. The staff didn't care about my discomfort whatsoever. Nevertheless, I decided to give it some time because this was the closest hospital to my house. After two more hours without any of the medical staff approaching me, I wasn't given any pain medication. The beeper at the other guy's bed was literally beeping every 5 seconds in my ear for two straight hours and the nurse at the desk didn't bother to turn it off at all. Closer to 6 am I was approached by an insurance lady who collected my insurance information and was asking me questions whether I am religious or not which I felt like was really irrelevant at this point. I haven't seen any of the stuff taking care of the patients so I was wondering why it was taking so long for them to see me. I was in so much despair laying there and crying from pain and seeing a bunch of doctors and nurses basically hanging about and playing with their cellphones without bothering to even look at me for one second that I decided to leave. It took me 30 more minutes to get my insurance cards back. So, here I was, 3 hours later with no help provided whatsoever, depressed and dying from pain. I would have given it zero stars if I could. I think if I was to die right there in front of these people nobody would give a rats ass. I have never seen medical staff so indifferent and lazy. Please if you have a chance to go to any other ER do so, this is a waste of time.