I have ordered from RA in the past on a few occasi...

I have ordered from RA in the past on a few occasions and love the experience. This time I needed it expedited so I can work on my car over the weekend. So I paid for the expedited service which RA uses DHL. My part was to be delivered by friday so I had it to work on my car over the weekend. Well it turns out the RA requires a signature on delivery with DHL. This is not an option you as a customer get to choose so I missed the delivery and DHL is closed on the weekend. Now my part will be delivered on Monday and I need my car for work on Monday. After talking with a DHL rep about the delivery they notified me they are familiar with RockAuto and their process for using DHL and said all of their orders for RA are always signature required and the phone number that is given is the phone number back to RA and not my (the customers) phone number so the driver could not contact me.

So heads up to anyone using choosing to have their parts delivered from RockAuto using DHL that it will be signature required, the phone number will not be yours so someone will need to be home to accept it.

I am really not considering using them in the future based on other reviews I see here about their customer service.