Jasmine Greene

Review of Winnipeg Hyundai

I've been driving Hyundai since 2015.

I've been driving Hyundai since 2015.

I was on my way out of Winnipeg to a meeting when my engine light suddenly came on. I stopped in at Winnipeg Hyundai to have them take a look whether or not the vehicle was OK to drive (I needed to get to Portage La Prairie). They scanned the vehicle to diagnose the problem and it turns out the vehicle had a recall and needed to be repaired right away. I asked for a rental or courtesy vehicle to get to my meeting in Portage and was told they didn't have any available at that moment but if one WAS available it would be free.

I told the service advisor that I would get a rental from another rental company because I needed to get back to work and he told me to bring in my receipt from Enterprise. Luckily, I had 1 free day car rental with Enterprise and claimed that. Wasnt sure how long the repairs would take but was told I could come back the next day. Later that same day, I got a phone call from the service advisor that they now had a free rental for me to drive but its too late because I'm already back at work.

THEY HAD MY CAR FOR 4 DAYS. My rental was $193.08 AFTER I claimed my free day.

Now I'm being told I cant get reimbursed for a rental because it wasn't through Winnipeg U Drive Rental and I didn't have extended warranty. So how can you offer me a free rental through U drive without extended warranty? Because first it was "We don't have any rentals" then it was "You don't have exteneded warranty." then it was "You can have a free rental but only with U Drive."

They took a photocopy of the receipt & sent me on my merry way to never contact me again. I called to inquire about it and was told that they submitted it to corporate and were waiting to hear back and I never heard from them again. Thanks a lot Hyundai. Maybe you should take a few of those unused "older model" cars on your lot and turn them into rentals or courtesy vehicles for your customers so they have to deal with the BS.