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I made reservations a week and half to two weeks a...

I made reservations a week and half to two weeks ago. I call around 7 to see if we would be able to check in around 1 or 2am and the young lady said yes as long as your here by 2am. We get caught up in traffic ans whatnot and I call again around midnight to ask what would happen if we would get there at 3 and the gentleman proceeds to tell me I should have called earlier to let them know I was going to be late because they already gave my room away that he would cancel my reservation and I would not get charged! REALLY?! We finally find a hotel to stay and the next morning I look at my account and they charged me for the whole trip I was going to stay. I call them to talk about it and they tell me I need to talk to the people I booked with:expedia. I didn't need to call expedia called them back and they gave me part of my money back, still charging me for a night after I called to let them know I would be late AND the guy said they wouldnt charge me. Rude customer service!! Never EVER going to Red Roof Inn EVER again!!!

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