Conditions that are not worthy of a 5-star hotel! ...

Conditions that are not worthy of a 5-star hotel! ** Warning to travelers with babies / children **

We had requested an apple and banana for our child (16 months old) for our suite.

First reaction from the hotel: you have to pay extra.

Words are lacking.

For future vacationers: just go over to the "Sofit" (fitness studio), there you can pick apples for free.

In response to unbelieving inquiries from the management, remedial measures were taken and access to basic fruit was granted. By the way, until our request, there were no bananas or apples at the buffet.
As a rule, children eat apples and bananas and do not want exotic fruits. That seems to be rather unknown here.
On the aforementioned night, our child had a high fever (39 degrees) and a severe rash.

In the morning we asked for help: the hotel's own nurse can only be found in the hotel from 9am.

When asked if there was a doctor who specializes in children, they first googled diligently and then put us in a taxi to a general hospital. It may be left open whether this is the optimal solution to an emergency, if the child falls ill, it is not the hotel's problem. You should rather help yourself.

In any case, one was visibly overwhelmed and at a loss with the emergency.

Back from the hospital with the feverish, sleeping child in our arms, we asked Robbie from the front desk to bring the included breakfast to the room so that we could watch over our son.

1 1/2 hours later, on request, we were informed: we have forgotten her breakfast and her sick child.

Due to the incidents, Guest Relations and the in-house doctor visited our room at lunchtime with chocolate, balloons and fruit to put us in a good mood again. Later came Farit, one of the managers, who agreed with us on all points, which had gone wrong so far. The one who later tried to calculate all drinks and to sort out the wrongly booked apple juices for the child so that there would be no economic loss for the hotel.

The efforts of the aforementioned people were obviously justified because I had already shared my experiences on the Internet at night and they wanted to prevent future guests from reading them.

Confident that things would go better for the next few days from now on, I deleted the post as a goodwill gesture. We are far from bothering this hotel, which has a good infrastructure, with trivialities on the Internet. This decision should turn out to be a mistake.

We had only expressed the simple wish: to have breakfast in the room the next morning because of the sick child. Not more.

You won't believe it, but you will certainly expect: breakfast was forgotten again - despite a personal promise from Guest Relations "Ruth".

I then informed the hotel that we no longer had any expectations. What else should you write about it?

Children & Sofitel

It's not about receiving lobsters, snails or special treatment, but rather being careful with guests and a sick child. A child needs apples, breakfast and sleep. You have to be able to rely on promises from a hotel.

The management and attitude of the hotel is a disaster.
Obviously, the hotel cannot be recommended for travelers with babies / small children, as NO consideration is given here, so the financial interests are clearly in the foreground. I would go so far as to put financial interests above the child's health, so this is more than imposing.