The ocean view is nice but this was formally Four ...

The ocean view is nice but this was formally Four Points and it is now Four Palms. The hotel first floor looks exceptional however the rooms and hallways need a major renovation. Our room even had a hole in the wall and the beds were lumpy. When I asked for a refund they couldn't assist because we booked through a travel agent. Hmmmm. Each time while I was at the front desk there was another guest at the front desk with a billing issue also. Make your reservation with caution. We ended up here because the hotel we wanted to get in was full and we thought this was a Four Points when we made our reservation.