I ve been trying to change my name since July. I d...

I ve been trying to change my name since July. I didn t want to send my drivers license in the mail, and the representatives there were beyond useless when I asked if there was an alternative. I asked for a supervisor, and no one called me back. Finally I decided to bite the bullet and mail in my license, and I just called to verify that my information was received, and this woman rudely told me you know we are shut down, you need to wait 60 days and if your documents are returned then you can call back.
I recommend using another office if you have to deal with social security. Don t bother with Poughkeepsie, the reps are rude, they are not consistent in information providing. And they will not call you back if you ask.
This has been the hardest thing to get done. I just want to change my name.