Ruth Hunter-Hill

Review of Lone Star Valet

This is really a ZERO. On June 9 an LSV valet stan...

This is really a ZERO. On June 9 an LSV valet stand crashed into the passenger side of my car. My vehicle was legally parked, but the LSV stand was not secured. Now I have dents in my car and side mirrors that no longer work as they should. After some days, I received an email from Nick Clonts, Risk Manager at LSV, telling me that LSV has no liability for the damage your unsecured stand did to my vehicle.

Over the next few days, we had email conversations that went nowhere so I asked for someone with more authority. He said he's the last word when it comes to claims. He offered to speak with me, but why? I'll repeat here what I've said to him: unless the conversation will be different, what's the point? "NO" is still "NO" whether it is spoken or written. I requested a copy of the insurance rejection notice, and I have not heard a word since from Mr. Clonts. Crickets.

So I'm calling out Mr. Michael Tatum, President of Lone Star Valet. You should be ashamed that someone in your employ - whether it is a valet parking a vehicle or your Risk Manager routinely rejecting claims - treats people with such disdain. My car was legally parked and did not crash into your valet stand. YOUR STAND CRASHED INTO MY CAR! It is certainly not my fault that your valets were negligent in not securing the stand. Surely you have a duty to secure your stands to avoid crashes like the one that damaged my car.

From my perspective, Mr. Clonts' behavior is borderline inept, and I hope that's not the standard at your firm. He claimed that his office had "completed its investigation" and determined that LSV is not liable for any damages. He barely even customized the email template. What kind of investigation doesn't query the property owner involved in the incident? Does LSV have a policy for accepting liability? Or are consumers (potential clients) to just roll over and accept this unfair fate?

This is not over - someone other than me is liable for my car repairs. Since someone in your employ exhibited negligence by not securing that stand, I believe the liability rests with Lone Star Valet.

Now what?