ARI was great 20ish years ago but now they should ...

ARI was great 20ish years ago but now they should feel ashamed of themselves. I wanted to adopt a dog that I could take to visit the elderly shut-ins. I called and told ARI about 3 dogs I was interested in, especially 1 currently in foster home. I completed online application. I never heard from them. I called ARI multiple times before talking with adoption coordinator. Was 2 things wrong with app. I didn't spay my female dog. I didn't understand cuz I got her from ARI. I didn't get rabies shot for male dog. I was busy trying to save his life, kidney failure. All of this in the app. Instead of meeting the dogs I picked, excuses why not, they just bring another dog and convince me it's a great dog, just "shy and scared". I believed and trusted them. Day 1 the dog shows signs of aggression and biting. They still say "shy and scared" and will take time to adjust. 8 months later and educating myself, working diligently, taking dog for training, dog is still biting (2 incidents of multiple puncture wounds). I had to return dog to ARI, which killed me to do so. I tried MULTIPLE times to talk with director but did not hear from her. They knew dog was like this, or they shouldn't be in this business.