Carlos Sotelo

Review of CJ Restoration - Denver, Color...

Vice President Sergio and his son Jesse came to my...

Vice President Sergio and his son Jesse came to my house to do a presentation. It was great! Started paper work, gave them my the deductible to get the process going. Insurance only gave me enough money to get the roof done but CJ restoration had their inspectors check other damages done by hail and got me new gutters as well as one side of the house painted. The only thing that I had to pay out of pocket was the permit to get the job done. Roofers and painters were super quick getting the work done within 2 days start to finish. Soon after they notified the city to get an inspector to inspect the job they had done. Passed inspection with flying colors.
I rated them 4 stars due to communication issues with the project manager Lynn. According to Jesse Lynn was terminated from her position due to these and other issues. For the longest time, I thought I had gotten scammed out the deposit that I put down for materials. Lynn never kept in touch with me in regards to the project. I had to call and bug her to see what the progress was. For 6 months, she did not know what was going on and materials were never ordered. 7 months later I hear from Lynn stating that they were going to start my project at some point.
All of a sudden one day out of the blue, I get an Alert from Ring door bell. It's the people delivering the materials. No notification by Lynn that they were coming. Another day goes by. 7 am I get another notification on Ring while I was still sleeping. It was the painters. The thing that got me is that they did not have no notes on the job that they were supposed to do. They ask me what they are supposed to do. LMAO.......I told them to call the office. A week goes by and 6 am comes along, I get another notification on Ring. Its the roofers. I was still sleeping. While they are taking all the equipment off the truck I start taking all the fixtures handing on the walls. No communication from Lynn what so ever.
Even though I had a bad experience with the project manager, I am highly satisfied with the work done to my home. Like I stated up above, they did more to my home than what I was expecting. The roof, gutters and paint were done proficiently and quick. Roof passed inspection with flying colors. I highly recommend CJ restoration.