Used the automatic stand to pick the meal and pay ...

Used the automatic stand to pick the meal and pay at great wraps at hartsfield-jackson jackson airport. The whole row of people using the device were then told the machine is down. and they don t have the print out to make the food and refused to make the meal we paid for. We were told to call to get our refund and of course global concessions is busy and you cannot leave a voicemail because it is full. i send an email but i wont hold my breath that any of these incompetent people will return my money. This is beyond atrocious customer service. y all need to make this right.