Mike Ferguson

Review of Boise Hunter Homes

BUYER BEWARE. 18 months into our $500k purchase a...

BUYER BEWARE. 18 months into our $500k purchase and have been dealing with issue after issue the entire time. Everything from cracking concrete and drywall to multiple paint issues to framing, siding, and roofing issues. Some since closing and we are now to the point where we are $10-15k on the hook to fix the remaining issues ourselves. I urge you to not close, no matter how much pressure is applied and guarantees are made, until 100% of your issues are addressed. We will now be replacing a driveway that is breaking apart at every control joint and currently has 4 major cracks after less than 8 months. These concrete issues do not appear to be unique after seeing many others in the Boise area with BHH homes dealing with the same problems. Be very diligent about getting contractors that have done work on model homes you have looked at, it appears contractors are hired at random (maybe lowest bid?).

We know BHH can produce a very high quality home, we saw several when looking at their models and deciding on a builder, we just seem to have gotten the short end of the stick on a Foreman and contractors for our home. Maybe they have outgrown their ability to focus on quality and are now moving to quantity instead? Many items were fixed over a 12-18 month period after scheduling appointment after appointment, sometimes people would show up, sometimes not. Often we were told of a painter or other contractor that was no longer being used due to issues, not much solace for someone that has spent a half million dollars on what they thought was a high quality home. Even after a BHH hired Engineer stated our concrete control joints were not cut to standard depth, likely causing driveway cracking, no action was taken to remedy the problem. Now we cannot get any communication at all (email, phone, and even sent a letter to Mr. and Mrs. Hunter as a last resort attempt), I guess they have moved on to increase their build volume and not address the major issues of their next high paying customer.

Their design and pre-build team is second to none. Some contractors such as cabinets, tile, and granite were outstanding, couldn t have been happier with the way a few of these things went. Unfortunately, overall, it is the worst experience we have had with any purchase of any size. Smartest thing we could have done was walk away, as red flags started to pop up. Now we are left spending thousands to fix known issues, in addition to the hundreds of thousands we spent on a Boise Hunter home.