They didn't have the room we booked when we arrive...

They didn't have the room we booked when we arrived, but couldn't explain why the room we paid for wasn't available. We were given a choice to start off in one room and move to another, or move to the Venetian tower. We chose the latter, but the entire floor smelled like sewage. We were going to leave, but they miraculously found the suite we had originally booked in The Palazzo. They did wave our resort fees, but we weren't looking for a discount; we just wanted what we had paid for without a bunch of running around. Although some of the employees have been great, others have been very abrupt. The hotel itself is beautiful, but the experience falls short.