First class hardware, third class service. Having ...

First class hardware, third class service. Having used this landmark complex 5 times last year. I have to say this is a great architecture and engineering piece. However, my memory with the airport is fat from pleasant. It is lack of quality service. Specially, the traveler flows in security check and border clearance are very poorly arranged. It seems no one manages the customer experience. In the peak hours, the area just looks like a old time market. Terrible.