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Review of Ramada Plaza Hotel Grand Rapid...

This hotel stay was a disaster from the minute we ...

This hotel stay was a disaster from the minute we check in. The only reason it gets 2 stars vs one is because the beds were very comfy. That s the best thing I can say. First, I was guaranteed a-joining rooms and even stopped into the hotel the week prior to our stay to clarify. When we checked in, they had none available. They gave me a $20 off voucher for breakfast the next day, which I later learned they didn t have on Sundays!! Thanks for nothing! The water slide was broken. There was a huge gap between the AC and the window so hot air from the pool area was blowing in the room keeping it from getting cool. When maintenance came in, his solution was to stuff a towel in the crack. The next day, there was no one in the hotel that could unlock the pool area, so it was an hour after pool opening that the maintenance person arrived to unlock it. All the kids just jumped the fence to swim, which was clearly a safety hazard. <br/>This hotel needs some serious customer service improvements!!!