NOT an Elna repair center!!!!! Do NOT take your E...

NOT an Elna repair center!!!!! Do NOT take your Elna embroidery machine here. I gave them a 2 stars because they were nice but although they say they service all makes of machines they are not an authorized Elna repair store. I purposely called before taking my machine in to make sure they could work on it and was told yes. After 2 weeks and 5 3 hour trips I finally got the machine back. They could not fix the problem I took it in for but 'found' another problem which I was billed for. One of the trips was to pick the machine up. Their hours say open till 5. I drove an hour and a half just to get there and discover they closed early that day. Admittedly I was only there about 8 minutes to 5 but still a wasted trip. I was not the only unhappy customer as I pulled up a gentleman was trying the door, looking at the posted hours sign and glancing at his watch. Hopefully he lived close by and didn't waste 3 hours as I did. Another of my trips was to bring the embroidery head in. I had taken it on my first trip and was told they didn't need it. 4 days later they call and do]id need it. Not counting the trips to drop the machine off and pick it up I wasted 3 trips to Springfield that were their fault - 9 hours plus gas. I thought I should send THEM a bill.

I have to add if you are looking for fun fabric and a great selection og machine embroidery threads this is a good shop.