T Boyd

Review of Delta Toronto East

Spent one night in the hotel for a girls' night. I...

Spent one night in the hotel for a girls' night. I have reached out to the hotel with my issue since we stayed with absolutely no response from manager. My friend booked this as a night away for the two of us. When we realized that the beds only had a single sheet on them we called the front desk to request comforters for our beds. It is entirely absurd to me that a bed would only have a sheet as this is not enough for a comfortable night s rest. We were assured on the phone that comforters or duvets would be brought to our room as soon as someone was available. A while later two thin blankets were brought to our room and we were told there was another blanket in the cupboard. We again stated that we wanted comforters. When we unfolded the blankets one contained dead bugs. This of course was unusable. My friend once again called the front desk and again was assured that comforters would be brought to our room. Several hours later, we still had not received anything so we called again. Finally a single comforter was brought to our room and we returned the buggy blanket. At this time the gentleman who brought the blanket told us in a very rude and loud voice that she would not be receiving a second comforter, he already gave us a blanket which should be enough and that we were not allowed to ask him any more questions. His tone was dismissive and somewhat aggressive. At this point it was well after 10 PM (so 6 hours since our initial call) and we were getting frustrated as we wanted to go to bed. We walked down to the front desk where I spoke with a young woman who apologized and told me she needed to speak to a manager and again assured me that we would get appropriate bedding. She asked us to return to our room and await a phone call, which we did. At 10:45 I received a phone call from another man who told me that someone was looking for a comforter and said there were internal issues. He assured me that this would be taken care of by 11:00 PM. At midnight we went to bed. I had a sheet and a thin blanket and nothing else to sleep with. This is entirely unacceptable. I have stayed in many hotels and have never had to fight for basic bedding before let alone dedicate the better part of a day and night to it. I would not rate this as a good night s sleep as the bedding was inadequate. The staff did nothing but give us the run around making our relaxing night into one of frustration. We chose to spend our money and time at your hotel and are incredibly disappointed with the service and quality for the price that we paid. We will no longer be using Delta Hotels as our destination for a night away and will instead be spending our time and money on a competitor that will offer us proper bedding and respectful staff. You really need to offer guests a bed that they can actually be comfortable in and a staff that does more than just rudely pass us from one person to another. Hopefully in the future these improvements can be made so that no one experiences the disappointment that we did.