fred losa Review of Jaguar Of Novi
Took my Jaguar XJ to Jaguar of Farmington Hills wh...
Took my Jaguar XJ to Jaguar of Farmington Hills which is owned erhard. I took it there with a leaky coolant problem. The car gets checked out and I get an email for $2026. For a coolant leak. So I call and speak to the service advisor and he tells me that if I go ahead with the repair it will be done at 6 PM. I go in early just to see why it would cost $2026 for a leaky coolant. He says to me that you are going to have these other leaks here or in the future So it s better to fix them all now instead of having it done later. So not giving me a break while they have it all apart and just charge me for the hoses he gives me a price of $2026. I told him you already have it apart so give me a break. so he drops it down to $1600. And then it s not ready because they broke something will repairing my XJ and I have to pay for a rental car for two extra days in a row. they did not tell me what they broke. it was not on the invoice. so i am smelling alot of coolant and its still leaking And I have called them and left him three messages by phone and three messages by email and still no return call from the service advisor. Looks like I m gonna have to take to Jaguar Troy or suburban and had them fix it correct. or somewhere else. then take Erhard or Jaguar of Farmington Hills to court. If I could leave zero stars I would. I didn t have a problem paying $1600 and negotiate with them for the leak but then I had an extra three days of rental car because they broke something on my car and wont tell me. Well they got $1600 from me but they will never get any more of my business. I have many friends that drive exotic BMWs and Jaguar s and rovers As a matter fact I had two friends that had their vehicles there at the time. I will let them know what Jaguar of Farmington Hills and Erhard did tp me. Shame on a dealer that sells jaguars range rovers and BMWs to treat people like this.
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