My family and I were on the road heading from CHIC...

My family and I were on the road heading from CHICAGO to Virginia taking my daughter to college and our car started overheating so we took it to the Pep Boys in Indianapolis located 4500 Layfette road. We arrived about 8:00 AM and was greeted by Dave who was non informative and non customer friendly. He did not know when the mechanic would arrive only that there was so many cars ahead of ours.

We left to see if we could find another mechanic that could service our car right away but we could not so we went back to Pep Boys and unfriendly Dave indicated that there were cars ahead of us and they would look at our car that afternoon. So in order for us not to wait in Pep Boys lobby for that amount of time, we decided to rent a hotel room for the afternoon. After checking into the hotel my husband brought the car back to Pep Boys around 8:30 and he spoke to Jodie who was pleasant enough. She indicated she would call him with an update.

Around 9:00AM Jodie called my husband and was told that a diagnostic was done and the gasket covers needed replacing as well as the timing belt and that they had all parts to complete the job so he gave authorization to fix all issues for $1100.

Around 1PM my daughter called and was told they had not looked at the car at that time and it would be a couple more hours.

My husband called a while later, around 3PM and was told by Jodie that there was a part that came in late but the car was dismantled and there were a couple of cars ahead of us and ours would be ready the next morning so we extended our stay at the hotel for the night.

As soon as Pep Boys opened for business the next day my husband was there and he again was greeted by unfriendly and uninformed Dave that our car had not even been looked at!! He again didn't know when the mechanic would be in but knew that it would take another 8 hours before the car would be fixed!!!

Everything they told us the day before was a lie!!! We wasted a whole day in Indianapolis and rented a room unnecessarily. If we were given truthful information we could've made a more informed decision and got the car fixed somewhere else.

This rating should be zero stars but that is not an option. We spent 3 hours heading back to CHICAGO to find another way to Virginia. I will be calling Headquarters because I think we should be reimbursed for the night we stayed in Indianapolis.