POSTAL_ PAULIE

Review of United Construction Group, LLC

What the heck is going on with customer service at...

What the heck is going on with customer service at this place? I had a small issue, which I d been dealing with since I purchased my home from Pulte. Simple issue. You could see some sunlight coming through the frame of my front door. The representative from United Construction Group (UCG), Scott, comes to my door, and starts talking, but not just talking. He was speaking so fast like a ship was sinking, and we had to abandon ship. I tried several times to explain the issue, and this guy is telling me that the work order shows the issue to be on the other side of the door. Well, don t blame me! I even sent photos to the responsible person showing him where the light is coming in from. I can t help it if someone doesn t pay attention to detail. Anyway, I can go on and on. The customer service was poor to say the least. Scott s attitude was worse. The workmanship, to begin with, was mediocre. If that wasn t the case, your company wouldn t have to keep coming out here to fix something you claim to be professional in fixing. I m getting very tired of poor customer service from this company.