I currently live in a Hills Properties managed apa...

I currently live in a Hills Properties managed apartment complex just outside of Lexington, KY. I moved in the first part of November with my family and within the first couple days we had problems with our air conditioner.
We have called and reached out multiple times, and MX has responded and tried to fix it, however we are moving towards August and the air conditioning hasn t worked for almost a month. Maintenance brought us a portable unit that makes one room fairly decent, but it is still just a little under 80 degrees.
I have found that the staff has been slow to call back, and they have refused to take any money off our rent and/or to put us up in a hotel until they can get it fixed.
This is a new build, and there is no reason that we should be without air. I just wish that they would have been more diligent before it was the middle of summer at finding what the problem is. My property manager told me this morning that she reached out to the Regional Property Manager 6 days ago and just heard back!! UNACCEPTABLE. She also said that in almost a week she hasn t had ONE MOMENT FREE to give me a call and let me know one way or another if she had resolution. UNACCEPTABLE!!
Everyone should think twice before renting from a property managed by Hills Properties!!
-Barbette Yingst
Disgruntled Greyson @27 Resident