Technician Justin Strain was went above and beyond...

Technician Justin Strain was went above and beyond the basic call of duty. He installed what was needed (per work order) which was a bypass valve. He then tested and discovered another leak, warranting another part - to fix the issue (water control valve). All that sounds basic, but it was his clear and honest way of explaining everything he saw, did, and what was now needed... and what he was personally going to do to escalate and follow up. He showed genuine empathy for our situation - being without hot water for almost 2 months. JUSTIN exemplified stellar customer service, and is appreciated more than these words can express.
Gregory Pekarcik