Rachael Mann

Review of Sheraton Phoenix Downtown

Last night of family in town on vacation and we ho...

Last night of family in town on vacation and we hosted an early Christmas celebration for 12 out of town guests. My sister booked a hotel room at the Sheraton Grand as our house was packed. She purchased parking online for 22.59 bucks but then the voucher didn t work. She couldn t get out of the garage and cars behind were honking. She went ahead and paid again and went around to valet to see if they could give her a refund for the double charge. They couldn t help and then the hotel receptionist couldn t do anything either. It s our last day together as a family and she not only paid almost 50 bucks for parking but also lost time with family and missed our breakfast together. So unfortunate that employees aren t empowered to make guests happy AND they made my sister feel as if it was her fault. It makes me appreciate hotels like the Hyatt where my parents stayed and didn t even have a parking charge and had an amazing breakfast with an omelette bar included the cost of the room I travel frequently and will be sure to take my service elsewhere.