Great service and really friendly people! However,...

Great service and really friendly people! However, prior to my service I looked at their website and it says they offer loaner cars. Since my appointment was early on a work day I was hoping to get a loaner car for the day. When I checked in at AutoNation I was told they do not offer loaner cars, but I can pay $40 for a rental. Pretty disappointing since it says on their website this is a service they offer.