Hello, I purchased my 2018 Subaru Crosstrek in Aug...

Hello, I purchased my 2018 Subaru Crosstrek in August of 2017. The service initially was exceptional. A year and a half later not so much.
I have a recall on the stereo and I have been trying to get an appointment for over a month. I really need the update performed because it is affecting my Android Auto and GPS. I finally got an appointment which was supposed to be today. I attempted to call at 7 a.m. this morning to confirm exactly what time I was supposed to be there. I was on hold for 40 minutes to speak to a service adviser. John told me that he did not see an appointment for me. He could squeeze my in possibly. My husband has also purchased a vehicle through Autonation at another location and has experienced the same "lost appointment". This is not exceptional customer service at all. Auto nation really needs to get it together.

Denise E Gilford