I just recieved a RATTLING and HEART-BREAKING phon...

I just recieved a RATTLING and HEART-BREAKING phone call from my mother who was seen by Doctor Rivero for about TWO MINUTES after waiting for 2 AND A HALF HOURS. He was rude and dismissed her by saying he could not help her. This is somewhere patients go because they are suffering from pain. She wanted to record the appointment but he didnt even give her enough time. To wait for over TWO HOURS is entirely unacceptable in the first place, let alone for people like my mother, suffering from extreme pain and could barely drive herself to and from the appointment. THEN, you are telling me the wait was for NOTHING?????? If there is nothing you can do, that is understandable. But that is something that can be told over the PHONE... which leads me to believe he didn't even give the MRI any actual time or observation before-hand. I would do anything in my power to get this man FIRED. Rivero was terrible and made my mother feel unimportant and like a burden. Keeping him on the staff is a bad call for this establishment. I would not recommend wasting your time here with such doctors who don't care about their patients.