Sara Donley

Review of Eugene Water & Electric Board ...

Aside from horrendous prices my biggest complaint ...

Aside from horrendous prices my biggest complaint is customer service. I was told that they no longer give courtesy reminder hangers . I ve been with Eweb for my entire life and this came as a surprise to me. Mind you I may have had 3? Throughout my life. Never have had power shut off.

So March comes around and I get my power shut off. Their courtesy email went to my junk email folder. I take full responsibility for this as I thought I set up auto pay after moving and it was not. However, they wanted a $900 deposit or a co-signer even after I paid them in full (again first time this has happened).

April comes, I saw the bill and due date. Within 6 days they came and disconnected service again. No email, no nothing. Called and spoke to CS and they stated it wasn t their responsibility. Even though I received no notice. And in addition I have to pay a disconnect & reconnect fee yet again. What the ever loving f& @?????

I feel that because they have no competition they can and do say the most ridiculous things to their customers . I would absolutely not be with them if I had any freedom of choice. Overall terrible customer service and terrible prices. Maybe if they want to focus on the community they should actually treat the community better. May go further than all the PR stunts and volunteer days .