Kerry Kelley Review of Seton Medical Center Hays
12/28/2017 ER visit. I will never go back here. If...
12/28/2017 ER visit. I will never go back here. If I could give a zero star rating, I would.
I was sent from a walk-in clinic for possible pneumonia. Triage was the only thing that happened quickly. It was 1 1/2 hours waiting for the chest xray. Meanwhile, I had to listen to someone throwing up in the waiting room and I watched people who came in after I did be taken in before me. Unless someone was dying, having a heart attack or stroke, it should be first come, first served. The straw that broke the camel's back was the elderly woman who was brought out on a gurney who was being transferred to a wheelchair. She was crying out "stop, you're hurting me" .
That should have never happened in view of others who were sick. It was sad, and I felt bad for her. I went up to the waiting room desk and told them I was through waiting. I was told they had a room for me and my xray report, but the doctor would have to give me results. I asked how long that would be, and was told they didn't know. Hurry up and wait.
I told them that emergency room was an oxymoron.
It's sad to see Seton has devolved from what was once the preeminent hospital in Austin to just another corporate entity. FIRST, DO NO HARM.
Follow up to post: I better not get a bill for their lack of service, because they won't be paid. No service, no money.
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