Do not buy from this company. They sell scams. H...

Do not buy from this company. They sell scams. Here is my story:

1. I purchased a Planagram Lifetime Membership on Big Think Shop in January
2. After setting it up I posted one post to Instagram and it instantly worked.
3. Beginning February 7 I scheduled 10 more posts to instagram and all of them failed
4. On February 7 I asked Planagram on their platform's dashboard messenger to post the scheduled posts to instagram
5. Big Think Shop has literally no way of contacting support. None. So, I contact Stackcommerce on February 12. Stackcommerce runs the online stores for Big Think Shop, Mashable and more.
6. On February 19 Planagram finally replied with "Instagram posts can be scheduled to facebook, but not directly through our service. We recommend something like IFTTT. "
7. On February 20, Support for Stackcommerce told me that Planagram told them that they had emailed me. This was a lie.
8. On February 28, Stackcommerce informed me that Planagram told them their service was for scheduling to Instagram not for facebook to which I replied that I was trying to schedule to Instagram and not facebook.
9. On March 2, Planagram finally emailed me asking me to describe the issue I was having.
10. On March 3, Stackcommerce forwarded me this from Planagram: "The error this user has received is usually because of a change to their account, such as a password change. We encourage the user to remove and re-add their account with updated credentials, this would be the best way to resolve this issue."
11. I changed my password on February 25 because I feared retribution from Planagram for complaining and requesting a refund. There were no changes to my account until this day.
12. On March 6 I emailed this info to Stackcommerce and Planagram Support to clarify the issue and request a refund of $50.

I am a new father who was looking to save time and be more organized. Stackcommerce is allowing Scam Artists to sell products online and as a result I have lost time and money that could have gone to my family. I warned them that if I did not receive a refund by Wednesday March 11, 2020 that I would post this on every post, review site and social media feed I could find. I am doing this in the hopes that no one else is scammed by these companies.