Good day, I have loaded for this company from Ital...

Good day, I have loaded for this company from Italy to Kazachstan. Truck was not unloaded ontime, he was 4 days waiting, I have agreed with them 2 free days for the unloading. No penalties wasn't confirm. Sending emails, but no answer. Don't work with them!!! Now second truck is in Kazakhstan 2 days, no answer and surely will be the same situation with penalties