I bought a lopper of theirs and the blade broke wh...

I bought a lopper of theirs and the blade broke while in use. I contacted Customer Service rep Jes who immediately took care of the issue and instructed me on how to receive my replacement tool. Jes was very helpful and very friendly and a pleasure to deal with. The tool came quickly is an improved replacement version of the original one. I look forward to using it!!! Thank you!